BS EN 13850-2002 邮政服务设施.服务质量.单件优先邮件和一级邮件的两点传送时间的计算
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【英文标准名称】:Postalservices-Qualityofservice-Measurementofthetransittimeofend-to-endservicesforsinglepieceprioritymailandfirstclassmail
【原文标准名称】:邮政服务设施.服务质量.单件优先邮件和一级邮件的两点传送时间的计算
【标准号】:BSEN13850-2002
【标准状态】:现行
【国别】:英国
【发布日期】:2002-07-25
【实施或试行日期】:2002-07-25
【发布单位】:英国标准学会(GB-BSI)
【起草单位】:BSI
【标准类型】:()
【标准水平】:()
【中文主题词】:定义;定义(术语);边境交界;信函;邮件;方法学;方法;邮寄;邮政;优先顺序;质量保证;质量检查;质量控制;质量要求;随机试样;编写;运转时间;服务设施;试验;时间测量
【英文主题词】:Definition;Definitions;Frontiercrossing;Letters(documents);Mail;Methodologies;Methods;Postaldelivery;Postalservices;Priority;Qualityassurance;Qualityauditing;Qualitycontrol;Qualityrequirements;Randomsamples;Representations;Runningtime;Services;Tests;Timemeasurement
【摘要】:ThisEuropeanStandardspecifiesmethodsformeasuringtheend-to-endtransittimeofthedomesticandcross-borderprioritysinglepiecelettermail,collected,processedanddistributedbypostalserviceoperators.Itconsidersmethodsusingarepresentativeend-to-endsampleofalltypesofsinglepieceaddressedlettermail.End-to-endisdefinedasfromthepointmailisplacedintothecollection/acceptancesystemundertheresponsibilityofthepostaloperators,tothefinaldeliverypointundertheresponsibilityofthepostaloperators.Theoveralltransittimequality-of-serviceresultistobeexpressedaspercentageofmaildeliveredwithinJ+ndaysend-to-endaccordingtotheECpostaldirective.Thisqualityofserviceindicatordoesnotmeasurethepostaloperator'soverallperformanceinawaythatprovidesdirectcomparisonofpostalserviceoperators,anddoesnotincludeotherserviceperformanceindicatorsthanthoserelatedtotransittime.InparticularthisEuropeanStandarddoesnotmeasurewhetherthetimingofthelastcollectionofthedaymeetscustomer'srequirements.Itspecifiesasetofrequirementsforthedesignofaqualityofservicemeasuringsystemforsinglepieceprioritymail,involvingtheselectionanddistributionoftestitemsentandreceivedbyselectedpanellists.Thesampledesigngivesthespecificationsfortheitemtoberepresentativeoftherealmailflows.ThisEuropeanStandardrelatestothemeasurementoftheso-called"normal"servicesgiventoprivatepersons/householdsandbusinessesthatpostmailatstreetletterboxes,overthecounteratpostoffices,havepickupsattheirofficesorgivetheirmaildirectlyatpostalserviceoperatorssortingcentres.FortechnicalreasonsthisEuropeanStandardmaynotinallpartsbesuitableforthemeasuringofverysmallvolumesofmailandforoperatorswithlimitedcoverage.ThisEuropeanStandardisnotapplicableformeasuringtheend-to-endtransittimedistributionoflargebulkmailers'servicesandhybridmail,whichrequiredifferentmeasurementsystemsandmethodologies.ThisEuropeanStandardincludesspecificationsforthequalitycontrolandauditingofthemeasurementsystem.
【中国标准分类号】:M80
【国际标准分类号】:03_240
【页数】:64P.;A4
【正文语种】:英语
【原文标准名称】:邮政服务设施.服务质量.单件优先邮件和一级邮件的两点传送时间的计算
【标准号】:BSEN13850-2002
【标准状态】:现行
【国别】:英国
【发布日期】:2002-07-25
【实施或试行日期】:2002-07-25
【发布单位】:英国标准学会(GB-BSI)
【起草单位】:BSI
【标准类型】:()
【标准水平】:()
【中文主题词】:定义;定义(术语);边境交界;信函;邮件;方法学;方法;邮寄;邮政;优先顺序;质量保证;质量检查;质量控制;质量要求;随机试样;编写;运转时间;服务设施;试验;时间测量
【英文主题词】:Definition;Definitions;Frontiercrossing;Letters(documents);Mail;Methodologies;Methods;Postaldelivery;Postalservices;Priority;Qualityassurance;Qualityauditing;Qualitycontrol;Qualityrequirements;Randomsamples;Representations;Runningtime;Services;Tests;Timemeasurement
【摘要】:ThisEuropeanStandardspecifiesmethodsformeasuringtheend-to-endtransittimeofthedomesticandcross-borderprioritysinglepiecelettermail,collected,processedanddistributedbypostalserviceoperators.Itconsidersmethodsusingarepresentativeend-to-endsampleofalltypesofsinglepieceaddressedlettermail.End-to-endisdefinedasfromthepointmailisplacedintothecollection/acceptancesystemundertheresponsibilityofthepostaloperators,tothefinaldeliverypointundertheresponsibilityofthepostaloperators.Theoveralltransittimequality-of-serviceresultistobeexpressedaspercentageofmaildeliveredwithinJ+ndaysend-to-endaccordingtotheECpostaldirective.Thisqualityofserviceindicatordoesnotmeasurethepostaloperator'soverallperformanceinawaythatprovidesdirectcomparisonofpostalserviceoperators,anddoesnotincludeotherserviceperformanceindicatorsthanthoserelatedtotransittime.InparticularthisEuropeanStandarddoesnotmeasurewhetherthetimingofthelastcollectionofthedaymeetscustomer'srequirements.Itspecifiesasetofrequirementsforthedesignofaqualityofservicemeasuringsystemforsinglepieceprioritymail,involvingtheselectionanddistributionoftestitemsentandreceivedbyselectedpanellists.Thesampledesigngivesthespecificationsfortheitemtoberepresentativeoftherealmailflows.ThisEuropeanStandardrelatestothemeasurementoftheso-called"normal"servicesgiventoprivatepersons/householdsandbusinessesthatpostmailatstreetletterboxes,overthecounteratpostoffices,havepickupsattheirofficesorgivetheirmaildirectlyatpostalserviceoperatorssortingcentres.FortechnicalreasonsthisEuropeanStandardmaynotinallpartsbesuitableforthemeasuringofverysmallvolumesofmailandforoperatorswithlimitedcoverage.ThisEuropeanStandardisnotapplicableformeasuringtheend-to-endtransittimedistributionoflargebulkmailers'servicesandhybridmail,whichrequiredifferentmeasurementsystemsandmethodologies.ThisEuropeanStandardincludesspecificationsforthequalitycontrolandauditingofthemeasurementsystem.
【中国标准分类号】:M80
【国际标准分类号】:03_240
【页数】:64P.;A4
【正文语种】:英语
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